Discover expert answers in our Adult Toys FAQ—your guide to safe materials, cleaning tips, and choosing the best vibrators for beginners. Explore discreet shipping, body-safe silicone, and rechargeable wand massagers for lasting satisfaction. Whether you need clitoral suction toy advice or maintenance hacks, our sexual wellness FAQs empower confident choices. Shop smarter, pleasure better.
Table of Contents
I. Product & Material in Adult Toys FAQ
A：New users prefer compact, low-vibration items; couples can pick multi-function shared toys. Check our Size Guide on each product page, or email support@tickt.cn for personalized recommendation.
A：Most vibrators & small toys are IPX7 full waterproof for shower use; full-size silicone dolls are partial waterproof (body wipe only, avoid long soaking). Waterproof level is labeled clearly on product specs.
A：Clean with warm water + neutral toy cleaner before & after use, air dry in cool shaded place, store separately away from sharp items. Water-based lube is recommended for silicone products; avoid oil-based lube which damages silicone.
II. Privacy & Packaging in Adult Toys FAQ
A：100% discreet neutral packaging: no brand name, adult-related words or product pictures on carton & courier slip. Only general logistics info is printed; couriers cannot know inner contents.
A：Payment bill shows neutral merchant name only, no adult-related keywords on bank/card billing record, fully protect your purchase privacy.
A：We do not deliver to PO boxes, APO/FPO military addresses and freight-forward warehouses for customs & privacy rules; please fill residential physical address.
III. Shipping & Customs in Adult Toys FAQ
A：Ship to most EU, UK, US, CA, AU mainstream countries. Standard shipping: EU/UK 5–10 working days, US/Canada 6–12 working days; Express 2–5 working days after dispatch. Tracking number will be emailed once shipped.
A：Buyer is responsible for local customs tax per national import law. Orders under local tax-free threshold usually avoid duty; Tickt will provide customs invoice as required.
A：Contact our support team immediately, we supply official certification documents (CE/FDA) to assist customs clearance per local regulations.
A：Free standard shipping for orders over $129 (US/EU); threshold varies by country, check checkout page for real-time freight cost.
IV. Return, Warranty & After-sales in Adult Toys FAQ
A：Per EU Consumer Right Directive & hygiene regulations:
1. Opened/used intimate products: non-refundable & non-exchangeable for sanitary safety；
2. Defective items with quality issues within 30 days: free replacement after proof submission.
A：Take clear photos/videos of defects, send order number + files to support@tickt.cn within 7 days after receiving goods, our team reviews and arranges new item delivery.
A：Electronic toys have 12-month manufacturer warranty against factory defects; silicone non-electrical items offer 6-month quality guarantee, detailed rules on product page.
V. Payment & Order Service
A：For sample orders, support Visa, Mastercard, PayPal, Google Pay, Apple Pay, all payments adopt end-to-end encrypted checkout to protect card privacy; for bulk orders, support T/T and PayPal.
A：For samples, the order can be canceled/edited before warehouse dispatch via email support; once shipped, no order cancellation available. For bulk products, the order can be canceled before making the deposit; once deposit received and production is executed, no order can be cancelled.
A：Email support@tickt.cn or fill contact form on Tickt.cn, our customer service replies within 24 working hours.
