Who we are

Company Legal Name: Shenzhen MG Technology Co.,Ltd (trading under brand name TICKT, hereinafter referred to as “we”, “us”, or “our”)

Registered & Business Address: Room 601, Building 1, Dianda Guyuan Industrial Park, Mashantou Community, Matian, Guangming, Shenzhen, China – 518106

Official Website: https://tickt.cn

Privacy Inquiry Email: info@tickt.cn

WhatsApp Contact: +1 314-601-1978 | Mobile Phone (China): +86 189-3887-5860

Core Business: R&D, production and global wholesale & export of adult wellness intimate products including vibrators, male masturbators, cock rings, anal toys, condoms, water-based lubricants and related OEM/ODM customized adult goods.

1. Introduction & Policy Scope

This Privacy Policy governs all personal data collection, usage, storage, disclosure and protection activities when you browse our official website https://tickt.cn, submit wholesale inquiry, request OEM/ODM customization, place bulk orders, sign cooperation agreements, subscribe our industry newsletters or contact our customer support via email, WhatsApp and mobile phone channels. This policy applies to all global visitors, B2B distributors, brand partners, wholesale buyers and individual inquirers accessing our website and services worldwide, covering compliance requirements of EU GDPR, California CCPA/CPRA, China Personal Information Protection Law (PIPL) and other global regional data protection regulations.

As a professional adult wellness product export manufacturer, we attach top priority to user privacy confidentiality considering the sensitive attribute of adult intimate product industry. All purchase intention, product selection and personal transaction data related to adult products will be processed with enhanced confidential protection standards, and never disclosed for irrelevant commercial promotion without your explicit consent. By accessing tickt.cn and submitting your personal information to us, you confirm you have fully read, understood and agreed to abide by all clauses under this Privacy Policy. If you disagree with any content herein, please stop using our website and related services immediately.

2. Personal Information We Collect

We collect your personal information from three legal sources: data actively submitted by you, automatically captured technical data during website access, and limited lawful data obtained from authorized third-party cooperation channels. All collected data is only for our normal wholesale business operation, without random over-collection of unnecessary sensitive information.

2.1 Information You Voluntarily Provide to Us

This data is submitted actively when you fill online inquiry form, send cooperation email, negotiate OEM/ODM customization, complete wholesale order placement or communicate via WhatsApp/phone support:

1. Basic contact identifiers: Full name, company name, job title, business postal address, email address, WhatsApp number, mobile/cell phone number, country/region of your business (core data for B2B wholesale communication and order confirmation).
2. Transaction & billing data: Billing address, tax ID, bank account information, credit/debit card related payment details, logistics receiving address when placing bulk wholesale orders, all required for payment clearance, customs declaration and global shipment arrangement of adult products.
3. Business customization data: Your OEM/ODM product design requirement, customized product specification, target market information of your brand, order quantity, expected delivery date, private brand trademark information you provide for customized adult goods development.
4. Communication records: Full content of your consultation email, WhatsApp chat logs, phone call recordings (only with legal consent per local regulation), survey feedback and support tickets submitted to our after-sales team.
5. Newsletter subscription info: Your email address if you opt in to receive our global adult wellness industry trend report, new product catalog and wholesale preferential policy updates.

2.2 Automatically Collected Information During Website Visit

When you open and browse tickt.cn, our website server and authorized analytics tools automatically collect below technical log data for website security maintenance and operation optimization:

1. Device & network log data: Visitor IP address, approximate geographic location derived from IP, browser type & version, operating system model, unique device ID, screen resolution, internet service provider information, access date and timestamp.
2. Website usage statistics: Pages you browse on tickt.cn, click track of product catalog (vibrators, condoms, lubricants, masturbators etc.), stay duration on each webpage, source referral link that leads you to our official site, search keywords entered on our website.
3. Cookie & pixel tracking data: We deploy essential and non-essential cookies, web beacons (pixel tags) on tickt.cn. Necessary functional cookies guarantee normal website loading, form submission and shopping inquiry saving; non-essential analytics/marketing cookies track visitor preference for product recommendation, which you can disable anytime via your browser setting or our cookie consent popup on-site.

Industry Special Note: We will never track your private personal preference on intimate adult product usage beyond your wholesale business demand, and all browsing data of adult products is anonymized for internal statistical analysis only.

2.3 Information Collected from Authorized Third Parties

We may lawfully receive limited personal data from below licensed third-party channels only with your prior authorization:

1. Third-party login service: If you bind Google/Facebook business account to submit inquiry on our site, we obtain authorized basic account info including bound email and display name per platform open authorization rules.
2. Payment service partners: Our cooperating global payment processors (Stripe, PayPal etc.) share necessary transaction verification information after you complete wholesale payment for adult goods settlement.
3. Authorized industrial platforms: Approved B2B cross-border wholesale platforms may share your registered business contact information if you authorize the platform to recommend our TICKT adult wellness manufacturing service to your enterprise.

3. Legal Basis & Purposes for Using Your Personal Information

3.1 Legal Ground for Data Processing (GDPR Compliance for EU/EEA Users)

For users residing in European Union, UK and EEA countries, our data processing activities are based on five lawful grounds per GDPR Article 6:

1. Performance of contract: Data processing is mandatory to execute your wholesale purchase contract or OEM/ODM customization cooperation agreement signed with Shenzhen MG Technology Co.,Ltd;
2. Compliance with legal obligation: Necessary data retention to fulfill China tax law, cross-border export customs regulation, global product certification (CE, RoHS, MDSAP, ISO9001) filing requirements and other statutory duties;
3. Legitimate business interest: Optimizing website operation, upgrading adult product R&D, preventing fraudulent wholesale order and business risk control without overriding your fundamental privacy rights;
4. Your explicit consent: All marketing email sending, non-essential cookie tracking and targeted industry newsletter distribution rely on your voluntary opt-in approval;
5. Vital interest protection: Limited data usage to protect your personal property and safety in case of emergency logistics or order dispute scenarios.

3.2 Core Usage Purposes of Collected Personal Data

We only utilize your information for the below clearly defined business objectives, no unauthorized cross-purpose data application:

1. Complete B2B wholesale service: Confirm your bulk order, arrange adult product production, conduct customs clearance for global export, organize discreet neutral packaging and worldwide delivery per our Discreet Shipping service commitment, process payment refund per our 3-day production defect money-back guarantee rule.
2. Deliver round-the-clock customer support: Respond your pre-sales product inquiry, OEM technical consultation, after-sales quality complaint via 24/7 online support channel using your reserved contact info.
3. Product & service optimization: Analyze anonymized wholesale order data and website browsing trend to upgrade our adult product design, optimize factory production flow and adjust OEM customization solution for global market demands.
4. Authorized marketing communication: Send TICKT new product catalog, global adult wellness industry trend report and exclusive wholesale discount only if you have actively subscribed our newsletter; you can opt out of all promotional emails at any time with one-click unsubscribe link attached in each mail.
5. Website security & risk prevention: Identify abnormal malicious access, block fraudulent fake orders, defend cyber hacking risk via IP and device log data monitoring to protect our and your business asset security.
6. Legal compliance: Preserve transaction documents to satisfy tax auditing, customs inspection, regulatory supervision and legal litigation requirements in all export destination countries.

4. Personal Information Sharing & Disclosure Rules

Core Commitment of TICKT: We never sell, rent or trade your identifiable personal information to any third-party marketing companies, data brokers or irrelevant commercial institutions for cash profit in any case. We only share your data under strictly limited scenarios with qualified third parties who sign binding confidentiality agreements complying with global data protection laws:

4.1 Authorized Third-Party Service Vendors (Necessary Business Outsourcing)

We share minimum required personal data with our certified service providers who assist our global adult product export business, all partners are contractually bound to protect your privacy and prohibited to reuse your info for other purposes:

1. Global payment processors (PayPal, Stripe): Obtain your billing and payment information to complete cross-border fund clearing for wholesale orders;
2. International logistics & freight forwarders: Receive your delivery address and business contact to arrange discreet global shipment of adult wellness products with unbranded neutral outer packaging (no TICKT logo or adult product description on parcel surface as our standard Discreet Shipping policy);
3. Cloud hosting & IT technical service providers: Store encrypted website visitor log data on secure cloud servers for tickt.cn stable operation and data backup;
4. Professional legal, tax and customs consulting firms: Access necessary transaction documents to handle export compliance, tax declaration and cross-border legal affairs.

4.2 Legal Mandatory Disclosure Scenarios

We may disclose your personal information when legally compelled by valid official request:

1. Respond to effective court subpoena, governmental administrative order, customs regulatory inspection requirement from competent authorities in China or your resident country;
2. Comply with ICANN, cross-border trade supervision rules and local consumer protection law when related to domain registration or export commodity supervision;
3. Protect legitimate rights: Disclose limited data in good faith to prevent imminent safety hazard, fraud activity, intellectual property infringement or serious property loss of TICKT, our clients and public interests.

4.3 Business Merger, Acquisition or Asset Transfer

In case of future company merger, enterprise acquisition, full/partial business asset sale or bankruptcy liquidation of Shenzhen MG Technology Co.,Ltd, your stored personal data will be counted as transferable business asset. The new company successor shall still be bound by this Privacy Policy to continue protecting your data privacy; otherwise you reserve the right to request data deletion before asset handover.

4.4 With Your Separate Written Consent

We only share your personal info to other third-party brand partners when you submit explicit written authorization via email or signed business document (e.g. you authorize us to share your enterprise info to upstream raw material suppliers for joint OEM project cooperation).

4.5 Aggregated & De-identified Statistical Data

We can publish or share anonymized, aggregated bulk business statistics (e.g. annual global sales volume of our vibrator products, regional market distribution data) with industrial research institutions. Such processed data cannot trace back to any specific individual or enterprise’s real identity, thus not restricted by personal privacy protection clauses.

4.6 Information Visible to Authorized Site Related Parties

When you leave business inquiry or place order via tickt.cn embedded form, your reserved basic business contact may be accessed only by our internal authorized sales & after-sales team of TICKT, no internal staff beyond related business department can view your sensitive payment and customization data.

5. Data Retention Period Regulation

We store your personal information only as long as the retention purpose is valid, and erase or permanently anonymize your data once storage is no longer needed or legal retention period expires, following below detailed rules:

1. Wholesale order & OEM contract data: Core transaction information including order record, payment slip, signed cooperation contract will be retained for minimum 7 years per China tax and cross-border trade legal retention requirement; after statutory retention period ends, data will be encrypted archived or physically deleted.
2. General business inquiry data: Your consultation message without subsequent formal order placement will be reserved for maximum 24 months from the date of your last communication; unused inquiry info will be automatically purged after expiry.
3. Website server log & cookie data: Raw access IP, device log data is stored for 30 days for website security troubleshooting and abnormal access investigation, then auto-deleted after the holding cycle. Non-essential cookie data is cleared per your browser setting or your opt-out instruction anytime.
4. Marketing subscription info: If you unsubscribe our newsletter, we will stop using your email for promotional delivery immediately and keep your opt-out record permanently to avoid accidental repeated marketing contact; you can apply full deletion of subscribed email at any time.
5. Job applicant data (if applicable): If you submit resume to apply for our factory/office recruitment, your personal resume info is kept for 12 months post recruitment process finish for future talent reserve purpose, then securely wiped without extra storage.

Special Rule: If applicable law requires longer mandatory data storage or you submit a valid written request to reserve your info for specific future cooperation, we will extend retention period accordingly per written agreement.

6. Personal Data Security Protection Measures

Considering the sensitive attribute of adult intimate product industry, TICKT implements multi-layer physical and digital security measures to guard your personal information against unauthorized access, leakage, alteration or illegal destruction, though no online data transmission can guarantee absolute 100% security on internet:

1. Digital encryption protection: All sensitive payment data, business confidential OEM customization file and core client info are stored with industry-standard AES encryption algorithm on encrypted cloud servers; data transmission between your browser and tickt.cn adopts HTTPS secure encrypted protocol to block intermediate interception risk.
2. Internal access permission control: Strict hierarchical access authorization for our company employees; only designated sales, finance and after-sales staff can access corresponding client information based on business necessity, all internal data access operation is logged and traceable for audit.
3. Regular security maintenance: Our IT team conducts periodic website vulnerability scanning, server security patch update and anti-malware inspection to defend hacking, ransomware and cyber data leakage risk; we have formulated formal data leakage emergency response plan per global privacy law requirement (GDPR 72-hour breach notification rule for EU affected users).
4. Physical factory data management: Paper-based wholesale contract and client archive documents are stored in locked fireproof filing cabinet inside our Shenzhen industrial park office with restricted entry access control.

We strongly recommend you enable high-level account security (complex password, two-factor authentication if applicable) when submitting important business information on our website to further protect your own data safety.

7. Your Privacy Rights & User Choices

Based on GDPR (EU/UK/EEA residents), CCPA/CPRA (California USA residents), China PIPL and other local regional privacy legislations, you hold multiple enforceable rights to manage your personal information stored by us, you can submit all privacy-right requests via our dedicated privacy email: info@tickt.cn free of charge, we will complete identity verification first before handling your application and reply within statutory time limit (30 calendar days for GDPR requests, 45 days for CCPA related applications).

7.1 Core Legal Rights for Global Users

1. Right to Access & Data Copy: Request us to provide detailed list of all your personal data collected, used and stored by TICKT, and obtain an electronic copy of your full preserved information in commonly readable portable format;
2. Right to Rectification: Apply for correction or supplement of your inaccurate, incomplete personal information (e.g. wrong business address, invalid reserved phone number);
3. Right to Erasure (“Right to be Forgotten”): Request permanent deletion of your personal data under conditions including data no longer needed for original collection purpose, you withdraw all consent of data processing or you object our legitimate-interest-based processing without valid overriding business ground (subject to legal mandatory retention exception like tax document storage requirement);
4. Right to Restrict Processing: Ask us to suspend partial or full data processing of your information in case you dispute data accuracy, suspect illegal processing or related legal litigation is ongoing;
5. Right to Data Portability: Receive your core business data in machine-readable structured format or authorize us to directly transmit your eligible data to another designated third-party enterprise when technically feasible;
6. Right to Object Marketing: Unconditionally opt out of all our promotional email, SMS and WhatsApp marketing messages at any moment via unsubscribe link or email notification; after opt-out we stop all commercial promotion while still sending necessary account/order critical service notification;
7. Right to Opt-out of Non-Essential Tracking: Disable non-essential analytics and marketing cookies via your browser configuration or our website cookie management panel; for California residents, tickt.cn footer is equipped with clear “Do Not Sell or Share My Personal Information” link to exercise CCPA opt-out right against third-party ad/data sharing; we respect Global Privacy Control (GPC) browser signal as valid opt-out instruction as required by US state privacy laws.

7.2 How to Exercise Your Rights

1. Submit written request via official privacy mailbox info@tickt.cn with your full legal name, registered business name and identity verification document (business license copy/ID proof as applicable);
2. We complete identity validation within 5 working days to prevent fraudulent right application from unauthorized third party;
3. In case we lawfully reject your data request due to statutory exceptions, we will send formal written denial explanation with appeal instruction via your reserved email, you can file internal appeal against denial decision following stated procedure.

8. California Resident Specific Supplement (CCPA/CPRA Compliance)

For natural persons and enterprise representatives residing in California, USA, below supplementary clauses apply per California Consumer Privacy Act and California Privacy Rights Act, complementing above general privacy rights:

1. Categories of Personal Info Collected in Past 12 Months:
   • Identifiers: Full name, business address, email, phone, WhatsApp ID, IP address, enterprise registration number;
   • Commercial transaction data: Wholesale order history, payment billing info, purchased TICKT adult product category, OEM cooperation records;
   • Internet activity data: Website browsing log, cookie tracked page interaction, search history on tickt.cn;
   • Approximate geolocation data: Derived from visitor IP address;
   • Professional business info: Your company department, job title, enterprise scale submitted during cooperation negotiation;
2. No Direct Monetary Sale of Personal Data: TICKT never directly sell your personal information for cash consideration as defined under CCPA; limited third-party data sharing with payment/logistics vendors for order fulfillment may be deemed “sharing” under California law, which you have full opt-out right via our website dedicated opt-out link;
3. Anti-Discrimination Guarantee: We will never impose extra charge, downgrade service quality or refuse your wholesale cooperation request solely because you exercise your CCPA privacy rights to opt out of data sharing or request data deletion.

9. Cross-Border Personal Data Transfer

As a China-based adult product export manufacturer serving over 80 global countries, your personal data may be stored and processed in China mainland data center or authorized overseas third-party server located outside EU/EEA/UK territory per business requirement:

1. For EU/UK/EEA users’ data cross-border transmission out of EEA/UK, we execute adequate data protection safeguard by signing EU Commission approved Standard Contractual Clauses (SCCs) with overseas data processors to ensure recipient party maintains equivalent GDPR-compliant personal information protection standard;
2. You can email info@tickt.cn to apply for a copy of detailed cross-border data protection safeguard documents anytime free of cost.

10. Third-Party Website & Embedded Service Disclaimer

Our tickt.cn may contain hyperlinks redirecting to third-party B2B platform, payment portal, industry partner official site or embedded third-party plug-ins (e.g. social media share button, online chat widget). We have no control over privacy policy and data collection practice of these external independent third-party websites or embedded services. After you click external link and leave tickt.cn domain, your subsequent personal information submission is governed by respective third party’s own privacy terms instead of this TICKT Privacy Policy; we strongly advise you carefully review privacy statement of each new visited third-party site before providing any private data.

11. Privacy Policy Update & Modification

Shenzhen MG Technology Co.,Ltd reserves the right to revise or update this Privacy Policy irregularly to adapt to updated global data protection legislations, business service adjustment and industry regulatory change (e.g. new cross-border export privacy rule for adult wellness commodity). All policy revision will be posted on tickt.cn dedicated Privacy Policy page with updated effective date marked clearly. For material critical changes that substantially alter your core privacy right, we will send revision notification via your reserved registered email address 15 days before new clause takes effect. Your continuous use of tickt.cn website and submit personal information after policy update becomes effective equals your acceptance of revised Privacy Policy content.

12. Privacy Related Contact Information

For all privacy policy consultation, personal data right application, data leakage complaint or privacy dispute inquiry, please contact us via below official dedicated channels:

• Official Privacy Email: info@tickt.cn (preferred fastest reply channel, we normally respond within 3 working business days)
• WhatsApp Hotline: +1 314-601-1978
• China Mobile Phone: +86 189-3887-5860
• Postal Mailing Address: Room 601, Building 1, Dianda Guyuan Industrial Park, Mashantou Community, Matian, Guangming, Shenzhen, China – 518106

For EU/EEA/UK users unsatisfied with our final resolution on your privacy complaint, you retain the right to lodge formal complaint to your local national data protection supervisory authority anytime per GDPR provision.